Frequently Asked Questions
How long does the GUARDIAN™ insulin safe pack keep insulin cool?
The GUARDIAN™ case keeps your insulin and medications cool for 6–8 hours when used with the included ice packs. It's ideal for travel, outdoor activities, or daily outings.
How do I use the ice packs?
Freeze the included ice packs for 8–12 hours before use. Once frozen, place them in the case to maintain a cool environment for your insulin and supplies.
Does the case show the current temperature inside?
Yes, it features a built-in thermometer display that shows real-time internal temperature, so you can always ensure your medications are within a safe range.
What materials is the case made from?
The case is made from PU, EVA, and aluminum foil, offering triple insulation with a thickened cotton layer to ensure temperature stability and durability.
Is it waterproof?
Yes, the GUARDIAN™ case is waterproof and weather-resistant, protecting your insulin and accessories from moisture, spills, and the elements.
What can I store inside the case?
It fits insulin pens, vials, syringes, test strips, alcohol wipes, and other small diabetic accessories. It’s designed for everyday needs and travel convenience.
How long will shipping take?
Shipping times vary depending on your location. Below are our estimated delivery windows:
- United States: 5–8 business days
- Canada: 7–12 business days
- Australia & New Zealand: 7–14 business days
- Europe: 7–15 business days
Please note: delivery times are estimates and may be affected by customs delays, carrier issues, or seasonal demand.